Ticket Management

Get the best ticket management system for your business to manage your clients and customers with efficiency. Use professional ticket management tools for quick assistance to your top priority tickets and process them immediately for solutions.

Intuitive Automations

Implement the best machine learning to sort your tickets according to the requirements of your customers.

Direct your tickets to the right solutions with automation tools and precise recognition technology.

Agent collision prevention

Create unique solutions for your clients based on their exact requirements. Focus on engineered programs that are meant to solve individual problems with a unique approach.

Easy setup

Learn the tool with an easy to follow the guide and user-friendly interface.

Sentiment analysis

Identify the real problems of your customers with highly observational practices and machine learning.


Make quick ticket formats for the ease of use for your customers and categorize them qualitywise.

AI Enabled Responses

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Resolve Tickets Faster

Get quick transfers of tickets from your customers to your developers for the fastest solutions implementation.

Carry your operations with the best ticket management tool online. Get a 7-day free trial to explore all the features and services.


Thank you for your assistance in guiding my team through the entire program. The service is highly reliable and has improved the management in my team with a significant difference.
Kirk L Nieves
They have online database management, which is amazing since we do not need to download the tool. It is easy to access from anywhere and works without any glitches and bugs.
Enid D Harris

Latest News

Touch Screen, Corporate As A Necessity 

Touch Screen, Corporate As A Necessity 

In today’s world, development is at its peak. New inventions and new creations have become a regular part of our lives smart glass. We have to make changes in our routine to cope up with the changing and growing world. Every person tries to always cope up with the changing world. Everyone needs to keep their knowledge updated with innovative ideas and equipment. There are many advancements in every field which has made our life very simple and easy. Now, we can carry complex tasks as well with simplicity. Adopting various modes of technology is key to the success of an individual.

Touch screens are one of the most useful creations of humans. These are very easy to use and has a major role to play in our lives. People, in every sector, has begun to use touch screen and its features to make their work easy. Touch screens are used in various fields. Like the household sector, retail sector, corporate sector, etc., all the world sectors make use of touch screens in their functioning.

How to Choose the Right Touch Screen for Your Business | Touch Dynamic

Touch Screens In Various Sectors

In residential places, touch screens are used by almost every individual. People of every age, from children to adults to senior citizens smart glass window, almost everyone uses touch screens daily chats with our close people, is possible through touch screens.

In the household sector, touch screens are used as a source of time pass. People enjoy watching various videos and photographs on their mobiles.

People also find it interesting to play games on the touch screen. These games work as a major stress buster for everyone.

Touch screen products are now available at very affordable prices. With time, their prices have fallen a lot and now are within the buying capacity of everyone.

Touch screens also have a major role to play in the retail and corporate sector. Various promotion and communication tasks are performed using these screens.

Advanced Analytics Solution | Karmel Soft

Touch Screens In Advertising

When major touch screens are used for advertising various products chiefway smart glass, it looks very attractive and gives a good impression on the viewers. Touch screens are used by many business and retail outlet owners in display areas. They use these screens to let their customers know about their products and services offered. A well maintained and attractive display of the shop convinces people to visit the outlet. This way, people can expand their business. People can create a good image of themselves in the market.


Technological advancements have made it very easy for all of us to carry out our daily lives. We can have a video chat with you people who live far away from us. When people video chat, the distance between the two people does not matter. People find it very interesting to use touch screens and enjoy. During the pandemic, touch screens have made it possible for us to manage our studies online. We just had to click and join our class to gain beneficial stuff. Touch screens are very useful in our lives. Use them for the best benefits. 

Implementations Good In Quality, Importance of Touch Screen Solution.

Top 10 Ways Interactive Displays Improve Education | Parmetech

Android TV operator Tier is on the radar of many of our clients. Having your Android TV offerings is a perfect way to compete with your new streaming video platforms and reach your viewers. And And Android TV helps without the device having to develop from scratch.

The Disagreement

The difficulty with Android TV is that it’s recent and most of the operators don’t know. We know those who are good and the secret. Your service efficiency is under management as one of the great prerequisites for successful launch. Earlier. Done. And after. And after. Why does this happen? And when things go wrong, you want to investigate accidents and find the root factors as soon as possible and reliably to solve problems on importance of interactive touch screen solution.

  • System for TV Input
  • HAL button for Android TV

The Android TV Entry Platform makes live content easy for Android TV to produce. The Android TIF offers a standard API for producers to build Android TV control module, which allows live TV searches and suggestions from TV Input metadata.

The system would not enforce importance of touch screen solution nor regional requirements, but makes it possible for device makers to conform without re-implementation of the regional digital TV broadcast standards. The documents in this section can also be useful for creating third-party users that want to generate customised TV inputs.

Provider of cable

The directory of the TV Company saves TV Inputs’ channels and programmes. The TV Provider releases the related permissions and maintains them so that TV Inputs can only display their own records. For eg, only the channels and programmes supplied by a certain TV interface are visible and the connexion to other programmes and channels of the TV Inputs is forbidden.

The television provider maps internally ‘broadcast category’ to ‘canonical genre.’ For eg, the broadcast standard ATSC A/65 and programming 0x25 (meaning sports), the TV inputs will complement the “broadcast genre” with the String “Sports” and TV Provider, and the TV input will be accompanied by a “sports,” a “sports broadcasting type” with the Sports and the TV providers.

Managing  of TV Input

A core device API for the importance of touch screen solution Input Platform is provided by the TV Input Manager. It interfaces with applications and TV Inputs and offers functionality for parental control. Sessions TV Input Manager with TV Inputs must be generated independently. The TV Input Manager requires access to TV Inputs such that applications can:

  • List and validate your TV inputs
  • Sessions and listeners management


For sessions, only URIs which it has attached to the TV Provider database can be set by the TV Client, with the exception of passthrough TV Inputs, which can be set by the use of A TV Input. TV Inputs that are provided and signed in the system partition by the computer maker (signature apps) or others would provide access to the whole of the TV Provider database. This access is used to create applications to scan and browse through every TV channel and programme available.


What Are The Categories Of Digital Marketing

What Are The Categories Of Digital Marketing?

Digital marketing is referring to advertising delivered through digital channels that are including search engines, websites, social media, email, and mobile apps. Digital marketing is one of the methods that companies are endorsing goods, services, and brands. Earned, Owned, or Paid, each one of them is representing different brand popularization, advertising, and opportunities to interact with the target audience. These are creating content, strengthening a brand, and generating engagement. It has 2 main pillars of digital marketing that are online marketing and offline marketing. There are some categories of online marketing the following:

  • Search engine optimization (SEO)

Advance SEO for startup | CEO academySEO stands for search engine optimization. This is one of the high ranking on a search engine in the unpaid section that is also known as the organic listings. SEO is one of the optimizing advertising company malaysia online content that a search engine is liking to show as a top result for searches of a certain keyword.  SEO is focusing on optimizing your content only for the search engine, not considering humans at all. There are lots of ways to bend and break the rules that are getting your sites to rank high. These are a prime way for black hat SEOs to create a few thousand dollars fast.

  • Search engine marketing (SEM)

Search engine marketing is one of the using paid strategies to increase search visibility. Brands are paying for ads to appear as search results on search engine results pages. Some brands are paying for ads to appear as search results on digital marketing in malaysia search engine results pages (SERPs).

  • Content marketing

SEO is Not Hard — A step-by-step SEO Tutorial for beginners that will get you ranked every single time | by Austen Allred | Startup Grind | MediumContent marketing is one of the strategic marketing approaches that are focused on creating and distributing such as valuable, relevant, and consistent content. It is one of the attract and retain a clearly-defined audience. This is ultimately drived profitable customer action.

  • Social Media Marketing (SMM)

Social media marketing is used for  social media websites and social networks to market a company’s products and services. Social media marketing is providing companies with a way to reach new customers that are engaged with existing customers, and promote their desired culture. Social media marketing has purpose-built data analytics tools that are allowing marketers to track how successful their efforts are.

  • Pay-per-click advertising (PPC)

PPC stands for pay-per-click that advertisers are paying a fee each time one of their ads is clicked. This is one of the buying visits to your site, rather than attempting to earn those visits organically.

  • Affiliate marketing

Affiliate marketing is one of the affiliate earns that are a commission for marketing another person’s or company’s products. The affiliate is simply searching for a product they are enjoying. This is promoting that product and earns a piece of the profit from each sale they make. The sales are tracked via an affiliate that is linking from one website to another.

  • Email marketing

Email marketing is sending a commercial message that is typical to a group of people and using email. Every email is sent to a potential or current customer and it could be considered email marketing. It is involved in using email to send advertisements and it is request business, or solicit sales or donations.


What are the benefits of touch screen

One of the technologies promoting this development is smart glass touchscreen technology. Most of the people are familiar with it. After all, if you own a smartphone, then you likely interact with a touchscreen daily.

The usefulness and practicality of touchscreen technology are undeniable. So much so, those businesses have realized the benefits of adopting the technology. Still, despite its plainness for end-users, there is more to this tech than suffices the eye. These appliances are available touch screen in retail shop.


What is the touch screen is used for?


A touch screen is a display that can know a touch to its cover area, either with a finger or a pen. Touch screens are commonly utilized on mobile phones, PDAs, ATMs, video plays, and even supermarket terminals.

Self-service checkouts: Several supermarkets work with touch screens to save time for both buyers and cashiers. Customers can estimate produce, look up codes, and prefer systems of payment from touch screen images.

ATM: Most ATMs utilize touch screen technology. It enables users to enter their data without press buttons, offering ATM use much more comfortable.

PDAs: PDAs are one of the initial accessible methods of touch screen technology. Today’s stand-alone PDAs are accepted for Internet browsing and media plays but decrease usage these days.

Smartphone: The smartphone uses its Rev Interactive SDN BHD touch screen display to provide users with an easy way to navigate. Users can make calls, listen to songs navigate the Web using the touch screen.

Here's How Your Office Design Affects Your Job Satisfaction | Inc.com

The benefit of touch screen:


In current days, the importance of touch screen solution plays a significant role among the people.


Substituting the Mouse and keyboard:


Applying a touch screen director allows for the loss of the traditional computer mouse and keyboard. The lack of a mouse and keyboard also allows for more comfortable transport and relocation of the device.


Reality-Based Interaction:


Having more direct and natural interaction with electronic devices is an appeal of this technology. Challenging the various devices required to interact with conventional computers, touch screen technology produces a more personal and natural communication.


Space and Mobility:

How the Internet of Things is Changing Office Design | Archipreneur

Conventional computer methods that need a mouse and keyboard for work take up more space than touch screen designs. Thus, touch screen media can be used with higher ease in states where a user does not have a lot of opportunities to set a computer system.




The point that images can be used with touch screens dramatically improves the rate at which they can manage the system utilization. It takes a far shorter time for the mind to process an image than it does to read an entire decision of text, so users can go through the applying methods in a matter of moments and be on their way faster. Speed also is improved because users don’t have to type out an acknowledgment. In this touch screen technology, it involves the projection screen display and many more.



Easy to Clean and Maintain:


Touch screen devices have soft, even screens, which executes cleaning a much more manageable task. Devices that do not require a keyboard tend to collect less dust. The computer mouse’s function is excluded as well–a tool with many hard to clean divisions. The broadcast nature of the touch screen also reduces the mess of complicated power cords after the desk.


Saves Time:


Numerous businesses use touchscreen technology to expedite their service speed, enabling customers to help themselves at touchscreen stalls. Customers use these self-serve stalls for easy services, such as purchasing movie tickets, paying bills, or quickly accessing account information.


Top 12 Safety Products For Kids In Your Premises

Home is where the babies spend most of their time, and home is the only place where unintentional accidents in the initial years of a baby happen. You need to be very careful while there is a baby at your home, and a lot of precautions are necessary to be taken to make sure that accidents or injuries do not happen. Let us discuss about these tips.


Products that are safe for kids 

There are certain safety products available in the market through which you could prevent the happening of accidents on the premises. Let’s have a look at some of the safety products for kids on your premises, including your best stroller.  

  • Furniture corner cushions are the perfect choice to cover the corners and prevent major injuries. The corners are one of the major causes a lot of injuries caused to the children. The best is to cover the corners and protect the children from getting harmed while playing and moving around in the home.
  • Anti-tip kits are meant to cover the furniture’s tips, which protects the children from getting injured.
    • Stove Knob covers are another important requirement as far as the safety products are concerned. The curious children could try a hand on anything, which makes it important to cover the stove knobs.
    • Drawer and door locks should be installed to protect the children from getting hurt while checking open and closing the doors and drawers.
    • Finger guards should be used to protect from further accidents from the closing of the doors. The finger guards protect the doors from closing fully.
    • A baby bathtub is a good option to let the baby bathe in a more organized way.
    • Temp guard is used to regulating the water temperature and protect the children from getting scald. 
    • Toilet seat lock is very important to prevent accidents that arise due to the curiosity that children have while they start to move around in the home. 
  • Switch covers are very important to prevent the accidents that result from the electronic switches. Children somehow get a habit of putting their fingers in the electronic switches, which could cause severe injuries. Electric switch covers should be used, or switches with shutters should be installed. 
  • Cord shorteners should be used to shorten the length of the cords that lie down on the floors. They make cause severe injuries to the children while they are playing or moving around on the premises.
  • Adjustable gates help you win the biggest battle you go through when your child starts to walk in the entire premises. With adjustable gates, you could put a stop in the pathway to the stairs. 
  • A choke tube tester should be used to check whether a particular product is safe or not. Test it for choking safe, and the items that fit in the tube easily should be kept away from children


When you can eradicate the chances of letting an accident happen, you should make it a point to adopt safety measures.

Some Features That A Good Ticket System Should Possess

Ticket System

A lot of young businesses will actually get away with a team shared inbox. But, when success is knocking on your door and when your sales have started growing, you will be over in by all of the emails that have started coming in from satisfied or even less satisfied customers and clients. Not mention, the request that you will be receiving in the shape of phone calls, text messages, live chat messages, comments, on your social media platforms. That is when the requests will start falling through the cracks, and sometimes, customer satisfaction will decrease if this happens. There is a simple solution. Getting a really amazing ticketing system which will enable your team to stay on top of all kinds of customer request at all times will solve all of your issues as fast as possible. You will see that this will also result in customers being a lot happier, and it will bring some brand loyalty. When you get brand loyalty, you will see that you have started making profits.

good ticketing

How do we actually recognise a really good ticketing solution?

That is a question that plagues a lot of businesses. That is why, I have listed out some features that you should look out for.

It should have a multichannel accessibility. It is absolutely no secret that you live in a very hyper-connected society. Streamlining all of your customer support efforts across all kinds of platforms is very important. If You of a diverse channels, you will allow all the users to pick whichever they are very comfortable with. This kind of freedom will result in an overall amazing experience for the customers and your business.

A good ticket management system will enable you to track and manage all kinds of requests from multiple channels. Communication is really important, and there is no doubt that it will grow significantly.

Make sure that you support multiple languages. Or if You customers may not be able to speak English. You should be able to translate with just a couple of clicks. Customers who are brand loyal will reach out, and they may be speaking French, Spanish or even Italian. You should have support for multiple idioms. Multilingual support is one of the best things that you can get for a business.


Make sure that you have full customisation. Your ticket management system should be completely integrated into the brand. This is definitely important from a user experience perspective. Customers do not want to feel that your business then put enough effort into the platform. Oh really good ticket management solution will include all kinds of customisable templates.

An optimal ticket management system will be oriented entirely towards customer experience. Because, in a lot of cases, customers are the most crucial resource for businesses.